Data shows there's a gap between CEO's AI aspirations and employee's AI reality. To ensure AI mandates stick, executives need to focus on three things.
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Customer service failures are inevitable. Learn how training and consistent recovery processes build trust and improve CX.
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Uber's hotel booking launch captures valuable traveler behavioral data, giving the platform deeper guest relationships while hotels only receive reservations.
Read MoreLearn how AI search is changing hotel discovery in 2026 and what hotels must fix to improve visibility across OTAs, websites, and AI-driven booking platforms.
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Cloudbeds’ 2026 State of Independent Hotels Report Reveals Tightening Margins, Shifting Traveler Behavior, and Rising OTA Dominance
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From missed after-hours calls to language barriers, here's how hotels are using AI agents to protect direct booking revenue during peak summer season.
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In 2026, hotel leaders must be intentional to anticipate what discerning and digitally savvy guests want from their stays and overall trips. Successful hotel le...
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Boutique hotel owners and GMs often sense that AI is inevitable—but getting started can feel harder than it needs to be. This practical guide reframes the real...
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Laure Cremers explores the concept of mobile-only pricing in the hotel industry, discussing its implications and potential strategies for effective implementati...
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15 common myths about revenue management—debunked. Discover what really drives hotel performance, no matter your size or budget.
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RevPAR increased 2% to $107.44 Read More The post U.S. hotel results for week ending May 9 appeared first on hotelbusiness.com.
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In case this is our 1st time: I’m Fabian Bartnick. I make people better and companies more money by changing the way they think - in short: Commercial Intellige...
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